Customer Service Officer

With a history stretching back over 85 years, Haymes Paint is a true Australian success story; and whilst their colour palettes and can labels may have changed with the decades, their commitment to quality has remained the same. Now in their fourth generation of family ownership, they haven’t slowed down on bringing new and better products to the market and are always looking for new advances or opportunities for innovation. Their values of Truth, Passion, Motivation, Respect and Listening and Learning are reflected in everything they do.

From their humble beginnings in 1935, Haymes has grown from a small paint manufacturer, selling to the local Ballarat community, to Australia’s largest manufacturer of premium brand paints, finishes, and protective coatings. Their products aren’t available in the big, corporate hardware stores, they choose instead to sell through independent retailers, where they can trust that the quality of personal service and advice matches the quality of their products – after all, it’s the Haymes name and reputation on the can.

As a Customer Service Officer at Haymes Paint, you will work alongside a small team of Customer Service Officers to provide exemplary customer service to Haymes Paint retail customers, retailers and trade customers.

Your key responsibilities will include:

  • Processing orders
  • Providing accurate information regarding the Haymes Paint product range and application
  • Coordinating freight
  • Assisting with resolving customer complaints
  • Providing delivery updates
  • Supporting the Sales and Marketing teams to enhance the customer experience

This role is all about providing an exceptional customer experience and to succeed in this role you’ll truly understand and appreciate how to exceed customer expectations. You will love talking on the phone and have a knack for gathering information from the customer to solve their query. We are searching for a motivated, enthusiastic and proactive team member who can demonstrate exceptional communication skills, can follow tasks through to completion and has solid computer skills.

Full training in the Haymes Paint product range and application techniques will be provided.

This is a full-time position and the hours of work are between 7.30am to 6.00pm Monday to Friday. You will be provided with a roster and need to be available to work across varying start and finish times.

Haymes Paint are a growing business and have an enviable reputation for employee retention and investing in and developing their team members. A rewarding salary will be negotiated with the successful candidate based on skills and experience.

Inspired? For further information and to request a copy of the position description, contact Ange Connor on 5331 1734. To apply, please send your application letter and current resume to [email protected]