Front Desk Receptionist

Front Desk Receptionist

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  • Ongoing casual opportunity
  • Must be able to work a minimum of 3 shifts a week
  • $28 per hour normal time plus overtime for evening and weekend shifts


Quest Ballarat is located in the heart of Ballarat and provides apartment-style hotel rooms to both corporate and leisure guests for long and short stays. Their reception team provides exceptional customer service to guests seven days a week from 8am to 9pm.

On Quest Ballarat’s behalf, we are seeking a casual Receptionist to join their front office team for a minimum of three shifts per week. Days and hours/shifts will be rostered monthly with the successful candidate and you will be required to work, every second weekend.

No previous reception experience is required however we are looking for a customer service-focused individual who understands what going over and above for the customer really means. In this busy and fast-paced role there is always something to do. From meeting and greeting guests, checking them in and out, processing bookings, preparing and checking details to ensure rooms are ready for guests, through to assisting them during their stay; it’s the care factor that we are looking for. You’ll care about ensuring guests have the best experience possible and your attention to detail will ensure the day-to-day operations run smoothly.

The role requires a calm and methodical approach, the ability to think on your feet, troubleshoot and problem solve as well as excellent time management, sound computer, and IT skills as well as a positive, proactive and motivated demeanour. You’ll understand and appreciate the importance of meticulously following systems and processes and you’ll take pride in following tasks through to completion.

This is a role well suited to someone looking to forge their customer service career and juggle ongoing work with study, family commitments or work-life balance. To succeed in this role, you will be available to work a variety of shifts across the day, evening and weekends. You’ll join a positive team, have flexible work hours/shifts and represent the highly reputable and largest serviced apartment network in the world. An excellent casual hourly rate is on offer with overtime applicable for weekend/evening work.

Inspired? For further information contact Megan Vila Pouca on 5331 1734.
To submit your resume, please use the ‘Apply’ button below.


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Inspired? For further information contact Kate Molesworth on +61 3 5331 1734. To apply, please use the button below or email your application letter and resume to
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