Customer Experience Specialist

• Varied, customer facing position in prominent Ballarat Business
• No weekend work! Monday – Friday
• Genuine Career Progression Opportunities

DEJ’s Packaging have been helping Ballarat and surrounding businesses operate efficiently for over 30 years! They are a proud, family owned business that has been built on genuine relationships, exceptional service, and following through on what they say they’ll do. Partnering with businesses across hospitality, aged care, education, healthcare and manufacturing they supply the key products to keep businesses running.

As they continue to grow, they are looking for their next Customer Experience Specialist to join the team. This role is integral to the DEJ’s brand. It is the first point of contact for customers in the showroom, delivering outstanding customer service to everyone who walks through their doors.

This position is more than a showroom role, as the position title suggests, it is responsible for creating an exceptional experience for all customers that interact with DEJ’s.

The role:

• Take complete ownership of the presentation and organisation of the showroom, ensuring that it showcases DEJ’s diverse product range by creating eye catching displays, and knowing what product sells best and where
• Ensure all products are well stocked, accurately priced and presented
• Assist with internal sales and customer service by answer incoming phone calls and assisting customers with product enquiries and processing customer orders
• Manage shared customer service email inbox, responding promptly and professionally to customer enquiries and providing regular updates
• Management of online orders, including processing, following up expected timelines and follow up
• Support of the greater Sales Team, by identifying and capturing accurate customer information and passing on qualified leads from your customers

To be successful in this role we are looking for someone who genuinely enjoys helping people and takes immense pride in providing exceptional customer service. This role is perfect for someone who has a strong administrative foundation and gets real satisfaction and enjoyment from talking and dealing with customers every day. We require someone who is comfortable thinking on their feet, and a thirst for knowledge to build a strong product base of the products DEJ’s offers.

What you will bring:

• Exceptional customer service, building relationships and getting to know clients
• A solid administration background
• Internal, retail or showroom sales
• An eye for detail and accuracy, presentation and merchandising are a large component of this role
• An eagerness to learn and develop your skills and knowledge
• A proactive, positive, can do attitude
• Being a team player
• An adaptable nature and flexibility

DEJ’s Packaging bring their team along for the journey, genuine career growth opportunities, and take pride and satisfaction from growing the success of their team and seeing them succeed. If you’re looking for your next challenge, or want to learn a new industry – apply today!

Inspired? For further information , contact Kate O’Connell on 0494 611 667

To apply, please click the ‘apply for position’ button.

Inspire HQ exist to build great workplaces which includes helping the businesses we work with find great people just like you! If this opportunity hasn’t got you excited or isn’t quite the right fit for you, we’d still love to chat with you about the job you are looking for and learn more about your skills and experience to see how we can assist you in finding a great job with an awesome employer. By the way, did you know not all our jobs are advertised?! To connect with us, contact us on 03 5331 1734 or register your details using the below link and one of our Recruitment Strategists will reach out to you.
https://inspirehq.com.au/register/