Receptionist – Front of House & Sales Support

• Work for one of Ballarat’s most prestige brands
• True variety in your work day
• Full time ongoing position with genuine career progression

Bring your passion for customer service to Mercedes Benz Ballarat. Do you love making people feel welcome, building relationships and keeping things running smoothly?

Mercedes Benz Ballarat is looking for a professional, friendly and highly organised Front of House and Sales Support to become a welcoming first point of contact for customers and play an important role across the dealership.

This is an exciting opportunity for someone who enjoys working with people, takes pride in the details and it looking for more than their next reception role. With the opportunity to learn under the mentorship of the Sales Team, you’ll build confidence, broaden your skills and develop your understanding of the automotive industry.

Why you’ll love this role
This is far more than answering phones and greeting customers. You’ll be involved in the moments that shape a customers experience, from their first phone call and a freshly prepared coffee to the preparations for collecting their new vehicle.

As you get to know the dealership, you’ll work closely with the Sales Team, learning how the details behind the scenes come together to create a memorable customer experience. Their guidance and mentorship will give you the opportunity to develop your administration and customers service skills while becoming more involved in sales support.

The Role
Your day might begin by welcoming a customer, helping them settle into the lounge and preparing a coffee before connecting them with the right person. You’ll be the friendly voice on the phone, making sure enquiries reach the right department and messages are passed on promptly.

Alongside looking after reception, the customer lounge and café, you’ll help keep supplies stocked and each space presented to a high standard. It’s about noticing the little things and making customers feel comfortable and well looked after throughout their visit.

Behind the scenes, you’ll support the Sales Team with new vehicle stock deliveries, data entry and general administration. You’ll also help coordinate customer delivery appointments, prepare handover materials and documentation, and ensure delivery areas are ready for customers collecting their new vehicle.

It’s a hands on role where you can contribute from day one, while learning from the people around you and building your skills along the way.

About You
We are looking for someone who enjoys working with people and takes pride in making every interaction count.

You might be working in reception, customer service or administration and feel ready for a role where you can get involved, learn from an experienced Sales Team and see where your skills can take you. You don’t need an automotive background, but you do need curiosity, initiative and a genuine desire to learn.

You’ll be comfortable chatting with customers face to face and over the phone, and know how to balance a warm welcome with a professional approach. When the day gets busy, you’ll stay organised, prioritise what needs attention and keep an eye on the details.

Previous experience in automotive, reception, customer service or administration would be an advantage, but it is not essential. A current drivers license is required.

If you love making people feel welcome and are looking for a role where you can learn, grow and build your confidence with the guidance of the Sales Team, we’d love to hear from you.

Inspired? For further information, contact Edith Thornton on 0439 341 337.
To apply, please send your application letter and current resume to [email protected]

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If this opportunity hasn’t got you excited or isn’t quite the right fit for you, we’d still love to chat with you about the job you are looking for and learn more about your skills and experience to see how we can assist you in finding a great job with an awesome employer. By the way, did you know not all our jobs are advertised?! To connect with us, contact us on 03 5331 1734 or register your details using the below link and one of our Recruitment Strategists will reach out to you.
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