Digital Marketing and Customer Experience Specialist

• Content creation, campaign management and customer experience focus
• Support customers and bring the Smart Cut brand to life
• Industry leading local manufacturing business, cutting edge technology

Smart Cut Cabinetry Supplies is a growing, innovative manufacturing business that helps cabinet makers, builders and DIY customers save time through smart outsourcing and seamless online ordering. Known for their crafty, creative approach and strong customer loyalty, they do things differently and are now looking for someone who thinks the same way.

Smart Cut are searching for a creative, hands-on Digital Marketing and Customer Experience Specialist who understands great marketing doesn’t stop at promotion – it flows right through the customer experience. You’ll be practical, creative, self-motivated and someone who enjoys getting things done and working independently. This is a varied role and includes a mix of creative design, content development, campaign management and plenty of customer interaction. The Digital Marketing and Customer Experience Specialist serves as the vital connection between how Smart Cut presents itself and how customers perceive and experience the brand.

Key Responsibilities include:

• Creating and managing digital marketing content (posts, graphics, updates, videos)
• Marketing campaign design and development, tailored to the various customer personas across socials, website, email, events, SEO
• Building and optimising digital funnels from awareness through to conversion
• Ensuring marketing campaigns align with a positive, consistent customer experience
• Supporting customer communication and touchpoints from enquiry to customer onboarding
• Reporting on campaign performance and digital channel metrics
• Identifying opportunities to improve how customers experience our brand

 Why this role is exciting:

• It’s a newly created role; shape and develop the role and marketing function, make it your own, put your stamp on it.
• Growing innovative business; Smart Cut are leaders in their industry, they’re growing rapidly and this role exists to help them tell their story.
• Autonomy & Freedom; work directly with the owner who will give you the freedom and creative licence to bring your ideas and the Smart Cut brand to life.
• Real Impact; see how your marketing campaigns and building a digital presence drive tangible customer results – from customer enquiries to customers for life.
• Exciting new direction; being a new role, you can make this something transformative, raise awareness, drive knowledge and connection, create customer journeys, nothing is off limits when it comes to creative licence.

About You:

• You understand the connection between marketing and customer experience
• You have a creative flair and can design innovative, effective social media and website content
• You have the ability to tell a story and engage a digital audience
• You have a proven track record with social media, CRM platforms, email marketing, and analytics
• You understand how to use data to monitor performance and drive improvement
• You’re creative, resourceful, have a get it done attitude, show initiative and are organised
• You’re confident speaking to customers and building relationships

What’s on offer:

• Full time onsite role working with a small committed hard working team; collaborative progressive culture
• Competitive salary negotiated based on skills and experience
• Entrepreneurial, tech-driven, innovative environment
• Professional development with opportunities to explore emerging technologies

Inspired? For further information, contact Ange Connor on 0407 833 152.

To apply, please click the ‘apply for position’ button.

Inspire HQ exist to build great workplaces which includes helping the businesses we work with find great people just like you!

If this opportunity hasn’t got you excited or isn’t quite the right fit for you, we’d still love to chat with you about the job you are looking for and learn more about your skills and experience to see how we can assist you in finding a great job with an awesome employer. By the way, did you know not all our jobs are advertised?! To connect with us, contact us on 03 5331 1734 or register your details using the below link and one of our Recruitment Strategists will reach out to you.https://inspirehq.com.au/register/