Gone are the days where we kept our personal and professional lives separate. Everyone has their own opinion on the blurring of the lines between what we share on social media and how it relates to and impacts on what we do in our professional lives. As a recruiter in 2017, it is standard practice […]
Month: March 2017
Measuring Customer Satisfaction – Is it destroying or enhancing culture?
Customers are crucial to every business and in todays’ world of smart phones and apps it has never been easier to rate our experience and satisfaction with a product or service. Think Trip Advisor, Rate My Agent for the Real Estate Industry, Vivino for rating Wine, and not to mention the customer satisfaction ratings on […]
Want productive and engaged staff? Treat them like adults – Part 3
In the previous articles (Part 1 and Part 2), we revealed how our policies and our people management practices, could be stifling staff initiative and engagement by imposing too much structure and supervision. In this third and final part of the series, we are going to explore what a workplace that adopts this approach looks […]
Want productive and engaged staff? Treat them like adults – Part 2
In the previous article (Read Part 1), we revealed how our approach to policy development and content, could be contributing to low levels of trust, resulting in a disengaged workforce. We also talked about questions you should consider before developing or reviewing policies. In “Part 2”, we will focus on a few of the regular […]
Want productive and engaged staff? Treat them like adults.
Do any of these sound familiar to you? ‘Why can’t my staff take more initiative?’ ‘No-one seems to have any common sense these days.’ ‘Why do they bring all their problems to me?’ ‘How do I get my staff to stop blaming others and be more accountable?’ ‘Why do my staff only give the bare-minimum […]