From the 26th August 2024, employees of a non-small business, have the right to refuse to monitor, read or respond to contact outside their working hours, unless doing so is unreasonable. What does this mean for your business? How does this impact your customer service commitment and what is the definition of “unreasonable.” We are […]
Month: September 2024
All is well and good in hindsight… the value of a retrospective
Have you ever had that moment where you look back and think to yourself; well, that happened and I wouldn’t do that again. Have you replayed a conversation in your head, reflected on a decision you made or the path you choose and thought gee if I had my time again… I would be choosing […]
R U OK? Day – 12th September 2024
Today is R U Ok? Day, a day to remind everyone that we should take a moment to reflect on the power of genuine conversations. This annual day of action encourages all of us to ask, “Are you OK?” and offers a simple yet profound opportunity to make a difference in someone’s life. Founded in […]
Spring Reset – End 2024 on Top
Spring has Sprung – what do the final months of 2024 look like for you? As we roll into the first week of spring, some of us will start thinking about how close we are to the end of the year. I know right! Thinking about the end of the year already? It’s only September […]